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Frequently asked questions

Incoming bug reports are generally processed on a first-come, first-served basis, but we will take forward bug reports that we consider urgent. We consider urgent errors that affect multiple customers and/or impede the workflow.
Yes, there is a possibility. In this case, the educational service is provided on the basis of the published list, for a fee.
The support is free of charge for Deliveo licensees. Support is available by email, phone and Skype every working day from 8am to 6pm.

Unfortunately, there is no refund of the subscription fee paid. The licence fee is a fixed amount, not proportional to the intensity of use.
The monthly subscription fee is always paid on the first day of the month by automatic card debit. The invoice will be sent by e-mail immediately after successful payment.
No. You can cancel your subscription whenever you want. When you cancel, the subscription will end at the end of the month, and the cancellation will not be retroactive.
No, just the first month's licence fee. For contracts signed during the month, you pay the first monthly licence fee on a daily basis.

Unfortunately, this is not possible. Our operational policy is that if someone funds a feature upgrade, all our customers get it and are free to use it. However, if another customer funds a feature that is important to them, you will also receive it and can use it free of charge. So we feel it is fair.
Please note that Deliveo is used by other people, so we cannot change the basic features and functionality to our liking. We are open to minor changes and additions. Modifications and enhancements are always subject to a fee according to the published hourly rate.

Unfortunately, no. Running Deliveo requires a fairly complex infrastructure.
Unfortunately, no.
As Deliveo is a subscription-based software, we do not consider it ethical to place advertisements in it. You will not see any other name besides the Deliveo brand.
Five is enough. The system only monitors active runners who have logged in at the same time. If only five are working at a time, five licenses are sufficient, no matter how many phones they are installed on.
Unfortunately, no. By cancelling your subscription, all data will be permanently deleted. If such a situation occurs and data is important, we suggest you turn off the optional modules and all courier access, and then leave it "use" for two months at a basic fee.
None on the dispatcher and customer interface. The courier application is licensed by the number of couriers.
No. For the monthly fee you get a full value product.

Need more support?

Our support staff are available every working day between 8-18h: +36 20 451 7460

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