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Frequently asked questions

Incoming bug reports are generally processed on a first-come, first-served basis, but we will take forward bug reports that we consider urgent. We consider urgent errors that affect multiple customers and/or impede the workflow.
Yes, there is a possibility. In this case, the educational service is provided on the basis of the published list, for a fee.
The support is free of charge for Deliveo licensees. Support is available by email, phone and Skype every working day from 8am to 6pm.

The licence fee is a fixed amount, not proportional to the intensity of use. Think about it, we will not charge you more even if you use it very often.
You can always pay your monthly licence fee on the first day of the month by automatic debit card. The invoice will be sent by e-mail immediately after successful payment. Each month, the current month's licence fee is paid.
No. You can cancel your subscription whenever you want. When you cancel, your subscription will end at the end of the month.
No, just the first month's licence fee. For contracts signed during the month, you pay the first monthly licence fee on a daily basis.

Unfortunately, this is not possible. Our operating principle is that if someone finances a feature upgrade, all our customers get it and can use it freely. However, if another customer finances a feature that is important to them, you will also get it and use it free of charge. So we feel it is fair.
Please note that Deliveo is used by other people, so we cannot change the basic features and functionality to our liking. We are open to minor changes and additions. Modifications and enhancements are always subject to a fee according to the published hourly rate.

Unfortunately, no. Running Deliveo requires a fairly complex infrastructure.
Unfortunately, no.
As Deliveo is a paid software, we do not consider it ethical to place advertisements on it.
Five is enough. The system only monitors active runners who have logged in at the same time. If only five are working at a time, five licenses are sufficient, no matter how many phones they are installed on.
Unfortunately, no. By cancelling your subscription, all data will be permanently deleted. If such a situation occurs and data is important, we suggest you turn off the optional modules and all courier access, and then leave it "use" for two months at a basic fee.
None on the dispatcher and customer interface. The courier application is licensed by the number of couriers.
No. For the monthly fee you get a full value product.

Need more support?

Our support staff are available every working day between 8-18h: +36 20 451 7460

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Our website is designed to help you solve your day-to-day IT problems efficiently and get answers to your questions faster. The processes and descriptions described have been compiled to the best of our knowledge, however, it is possible that you may not experience the desired results after following the process. As we do not carry out the repair or adjustment, we cannot be held responsible for the final result, so please carry out the procedures described here in the knowledge that the final result may be different from what you expect. For practical reasons, the knowledge base is in the past tense, so that it is shorter and less ambiguous.

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