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Courier application

7 perc
2026-04-26
13050
Other

To use the courierThe person who delivers Shipments to the recipient. app, you will need an Android or iOS (iPhone) smartphone.

Login

The CourierThe person who delivers Shipments to the recipient. needs three pieces of information to log in:

  1. Licence (for the demo version: demo)
  2. Email address
  3. Password

You can create a courierThe person who delivers Shipments to the recipient. in the Master Data / CourierThe person who delivers Shipments to the recipient.s menu of the Admin (dispatcherThe Dispatcher member of the Courier Service team. Manages customers and dispatches couriers. He/she uses the Deliveo dispatcher (admin) portal.) portal. You set the licence details when you subscribed (the same for every courierThe person who delivers Shipments to the recipient.; for the demo version: demo). You can only log in using existing courierThe person who delivers Shipments to the recipient. details (not with the admin’s login details). In the demo version, simply change any existing courierThe person who delivers Shipments to the recipient.’s email address and password to your own. The coloured elements of the courierThe person who delivers Shipments to the recipient. app will adopt the theme colour set in the admin interface.

The app is free to download. After logging in, the app will update automatically if an update is available. You can also update the app manually by swiping down on the screen.

Logging out

You can log out of the app using the icon in the top right-hand corner of the home screen. If you log out, the app will not send your coordinates to the system, and you will not receive updates related to your delivery. After logging out, your login details will remain stored on the login screen.

Functions available from the home screen after logging in

Statistics

At the top of the main screen, you can see the courierThe person who delivers Shipments to the recipient.’s daily statistics (number of deliveries, weight, number of addressesAddresses The geographical addresses where the CourierThe person who delivers Shipments to the recipient. will pick up or deliver the parcel. An Address can be both a shipping address and a receiving address, the system does not distinguish between the two.).

Internal deliveries

ShipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units., even if it consists of several Packing Units.s designated for internal transport appear in a separate box on the main screen. The courierThe person who delivers Shipments to the recipient. can pick these up using the app (in the same way as shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s collected from the sender). Pick-up is only possible via code scanning (QR code or barcode). The courierThe person who delivers Shipments to the recipient. can only pick up shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s designated for internal transport using this function. The collected shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s are loaded onto the vehicleVehicles are the means of transport used by Couriers to make deliveries (bicycle, car, truck, etc.). and can subsequently be delivered or transported to another location.

Distance filter

If the distance filter is enabled, the filter results will appear here: "Nearby shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s". The shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s displayed here are closer than the set filter distance. The distance filter greatly facilitates the courierThe person who delivers Shipments to the recipient.’s work, as it ‘pre-filters’ shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s as they approach the address. This means they have fewer (or just one) shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units. to choose from.

Transfer

The transfer function is used to forward parcels (or collection tasks) (e.g. to another courierThe person who delivers Shipments to the recipient., a parcel point or a warehouse). You can forward them based on a scanned QR code or in bulk.

Batch delivery

If the system is in group signature mode, a button will appear on the login page if there are deliveries requiring a signature. By clicking this, you can sign the shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s already marked for delivery in a group. You can change the signature method in the app’s Settings.

Settings

We recommend that you customise the app before using it for the first time. You can access the Settings screen via the cog icon in the top-left corner of the home screen. These settings apply only to this app.
  1. Select the language that suits you.
  2. Set the display theme (Dark / Light / System).
  3. Distance filter: displays on the main screen those parcels that are within the distance set here from the courierThe person who delivers Shipments to the recipient.’s location. This reduces the chance of error and makes it easier to find the parcel.
  4. Hide zero cash-on-delivery: if enabled, the system will not display cash-on-delivery amounts of 0.
  5. Show OP2: if enabled, the system displays the parameter value in the yellow rectangle. (This is Optional Parameter #2, which can be renamed to anything. Here you can see the renamed text.)
  6. Automatic QR operation: if enabled, upon successful QR code scanning (instead of filtering), the app automatically initiates the collection or delivery process for the consignment. This speeds up the courierThe person who delivers Shipments to the recipient.’s work. This function does not replace the approval or the procedure required upon delivery.
  7. Scan tracking code: if enabled, the app will recognise the shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.’s “Tracking code” parameter as a shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units. identifier alongside the DeliveoIDUnique primary identifier for shipments in the Deliveo system.. In certain cases, this can replace the need to print a parcel label.
  8. Fields to display: you can set which data you want to see on the consignment cards.
  9. Signature method: You can set whether you want a signature on the phone screen for delivered shipmentSend to An identifier that groups together packages sent from a Sender to a Recipient by a Customer at the same time. In practice, this is understood to mean the entire shipment, even if it consists of several Packing Units.s. You have three options:
    1. Do not use a delivery signature
    2. You want to sign for each item individually
    3. You want to confirm receipt of all parcels delivered to a single address with a single signature (in bulk).
  10. Navigation: you can choose which of your installed navigation apps you’d like to use with the Deliveo app for route planning.

List of items

We’ve broken things down into three lists in the app to make courierThe person who delivers Shipments to the recipient.s’ work easier. At the top of each list, there’s a search bar where you can enter any details of a parcel to search through the list of parcels. By tapping the small QR code icon, you can also scan the QR code on the parcel label using your device’s camera.

Combined list

This list contains both parcels ready for collection and those ready for delivery. In the header, you’ll find a small filter icon; clicking on it reveals the following two settings:

Hide items not scheduled for today: if you enable this in this list, the app will hide items not scheduled for today (as you don’t need to deal with them today).

Hide items picked up today: if you enable this, the app will hide items picked up today from this list (useful if your workflow involves transporting all items to a depot before delivery).

List of collectable parcels (green list)

In this list, you will only find items ready for collection. 

List of deliverable items (blue list)

This list contains only items ready for delivery. 

Functions available on parcel cards:

  1. Collecting a parcel (green list): you can initiate the collection process by tapping the green rectangle (DeliveoIDUnique primary identifier for shipments in the Deliveo system.). If you need to collect money from the sender, the amount will appear in a yellow rectangle.
  2. Delivery (blue list): you can start the delivery process by tapping the blue rectangle (DeliveoIDUnique primary identifier for shipments in the Deliveo system.).
    1. On the next screen, you can set the successful delivery (payment method in the case of cash on delivery) and the recipient’s name. To document a failed delivery attempt, select the reason why the delivery attempt failed. (You can edit these reasons in the Settings / Bounce menu.) If you select ‘Failed’, there will be an option (depending on the dispatcherThe Dispatcher member of the Courier Service team. Manages customers and dispatches couriers. He/she uses the Deliveo dispatcher (admin) portal.’s settings) where you can set the time when the delivery should be attempted again.
    2. On the next screen, you can have the recipient sign for receipt of the parcel. (If you are using the app in group signature mode, the signature screen will not appear here, but a button for this purpose will appear on the main screen.) 
  3. If you need to collect money from the recipient, the amount will appear in a yellow rectangle. In addition to cash on delivery, the OP2 parameter may also appear on the consignment card in a yellow rectangle if it is enabled in the "Settings" menu. If the OP2 parameter is empty, it will not appear. Please check with the dispatcherThe Dispatcher member of the Courier Service team. Manages customers and dispatches couriers. He/she uses the Deliveo dispatcher (admin) portal. regarding the display of OP2 and the function of the amount it contains.
  4. Purpose and function of the calendar icon:
    1. If opening hours are defined for the address, you can view them by clicking here. If the current time falls within the opening hours, the icon turns green. If it falls outside the opening hours, it turns red. (If no opening hours are defined, it is grey.) You can edit the opening hours for addressesAddresses The geographical addresses where the CourierThe person who delivers Shipments to the recipient. will pick up or deliver the parcel. An Address can be both a shipping address and a receiving address, the system does not distinguish between the two. in Master Data / AddressesAddresses The geographical addressesAddresses The geographical addresses where the CourierThe person who delivers Shipments to the recipient. will pick up or deliver the parcel. An Address can be both a shipping address and a receiving address, the system does not distinguish between the two. where the CourierThe person who delivers Shipments to the recipient. will pick up or deliver the parcel. An Address can be both a shipping address and a receiving address, the system does not distinguish between the two..
    2. If a time slot has been set for the collection or delivery of a consignment, you can view it by clicking here. The icon is green if the current time falls within the time slot and red if it does not. (If no time slot has been set, it is grey.)
  5. By clicking on the camera icon, you can take a photo, which the app will upload to the system for this consignment. The photo taken can be viewed in the consignment dialogue box under the Documents tab.
  6. By clicking on the SMS icon, the system sends an SMS to the sender/recipient regarding your estimated time of arrival (calculated based on the time required to travel from your current location to the address). The content of the SMS template can be edited in the Settings / SMS menu.
  7. You can see the parcel number and weight of the consignment.
  8. Below the address details (depending on your settings), you can see the note.
  9. Initiating route planning to the address: Swiping the address to the left loads it into the navigation system set in Settings, which plans the route there. Deliveo has no influence on the route planning; it simply passes the destination coordinates to the navigation system selected in the Settings menu.
  10. Initiate a direct call to the Sender/Recipient: swiping the address to the right will cause the phone to call the number associated with that address.

Map menu item: the CourierThe person who delivers Shipments to the recipient. can view their daily addressesAddresses The geographical addresses where the CourierThe person who delivers Shipments to the recipient. will pick up or deliver the parcel. An Address can be both a shipping address and a receiving address, the system does not distinguish between the two. displayed on a map.

Other operational features

The app sends coordinates to the Deliveo system only if the distance travelled exceeds 100m. This avoids unnecessary data traffic, allowing courierThe person who delivers Shipments to the recipient.s to work with longer battery life whilst using less data.

Android 11+ warning: these phones have an "Auto-reset Unused Apps" feature. If you do not open the courierThe person who delivers Shipments to the recipient. app for several months, the Android system will revoke previously granted permissions (GPS, camera). In this case, you must manually re-enable these permissions before use. This security feature can be disabled in the settings.

Supported devices

We do not test the app’s functionality on versions that are no longer supported (although they typically work). We no longer fix bug reports received for outdated versions.

Android

We always follow the officially supported versions. Regardless of this, it is possible that the app will run without errors on an older version. 

List of supported Android versions: https://endoflife.date/android

Huawei phones running Android are not supported for technical reasons.

iPhone

The iOS courierThe person who delivers Shipments to the recipient. app supports the current iOS version at the time of release and the three previous major versions.

List of supported iOS versions: https://endoflife.date/ios

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Our website is designed to help you solve your day-to-day Deliveo problems efficiently and get answers to your questions faster. The processes and descriptions described have been compiled to the best of our knowledge, however, it is possible that you may not experience the desired results after following the process. As we do not carry out the repair or adjustment, we cannot be held responsible for the final result, so please carry out the procedures described here in the knowledge that the final result may be different from what you expect.

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