When a courierThe person who delivers Shipments to the recipient. makes an unsuccessful delivery attempt, they must select one of these reasons as the cause of the failure in the courierThe person who delivers Shipments to the recipient. app. This reason, together with the time of recording, will appear in the parcel’s log. If the parcel is subsequently delivered during a further delivery attempt, the entry will remain in the history.
Here, you can set the reasons that the courierThe person who delivers Shipments to the recipient. can select as the reason for a failed delivery. Here, you can also specify whether, if a particular reason is selected, the consignment should be marked as ‘closed’ or returned to the original sender.
New return reason
You can create as many return reasons as you like. Click on the + icon in the table footer and configure the following in the pop-up panel:
- Status: how the courierThe person who delivers Shipments to the recipient. and dispatcherThe Dispatcher member of the Courier Service team. Manages customers and dispatches couriers. He/she uses the Deliveo dispatcher (admin) portal. will see the reason
- Alias: how the customer will see the reason
- ‘Return to sender’ switch: if enabled, this reverses the sender and recipient when the reason is activated, then reverts them after delivery
- Closure: if enabled, a failed delivery is final; the courierThe person who delivers Shipments to the recipient. cannot make any further attempts (e.g. the address does not exist, or the recipient does not wish to accept the parcel)
Key-value pairs searched for in status reports
Once you have forwarded a consignment to one of our partners, Deliveo periodically checks the consignment’s status in the partner’s system in the background. If any of the following key-value pairs are found in the data received from the partner, this status will be added to the parcel’s log. This setting requires advanced knowledge. If you get stuck, customer service is here to help!